More info: shipping & returns

~ UPDATE~
Orders placed after Midnight Tuesday 15th December will be shipped in the first week of the New Year

This is due to the shipping challenges faced by Royal Mail in the run up to Christmas. 

The last thing we want is your freshly baked treats to get stuck in the Post depot. 

Please allow up to 7 days from placing your order to dispatch. 

Orders are baked fresh and shipped via Royal Mail 1st class tracked and signed. 

If you would like your order to be delivered on a specific date please contact us and we’ll do what we can to accommodate.

Returns

Unfortunately we do not accept returns due to the nature of the product (food).

We endeavour to protect your bakes from delivery damage in every possible way. 

However, if you have any problems with your order on arrival, then please do contact us immediately by email (theketobakeryuk@gmail.com)  or message us on instagram/Facebook and we'll do our best to help you out.